Discover how our advanced technology and experts
in customer service they can boost your hotel business
through a cutting-edge Contact Center service.
Discover how our advanced technology and experts
in customer service they can boost your hotel business
through a cutting-edge Contact Center service.
At Marketing Zentral, we understand the importance of providing personalized attention in the hotel industry. Our new Contact Center service is designed to amplify the direct business channel of your hotel, providing a unique experience for your guests.
At Marketing Zentral, we understand the importance of providing personalized attention in the hotel industry. Our new Contact Center service is designed to amplify the direct business channel of your hotel, providing a unique experience for your guests.
Why choose ZenLine?
Cutting-edge ACD WRTC Cloud Platform
Remote geolocated management for efficient real-time support.
Total Customization with IVR and intro Music
Present your hotel uniquely and distinctly.
Integrated Multichannel Support
Inbound, Whatsapp Business, WebChat, Messenger - We're where your customers need us.
Powerful Reporting Suite
Gain detailed performance insights for informed decision-making.
After-Hours Assistance and Quick Responses
Don't miss out on business opportunities, even during non-standard hours.
Complete Interaction Recording and Personalized Call-Backs
Provide information and reservations with a personal touch.
Call Transcription
Access valuable information in text for detailed analysis.
Secure PCI DSS-Compliant Payment Processing
Ensure security in credit card transactions..
Call Rating According to Established Parameters
Continuously evaluate and improve service quality.
CRM Integration and Call Prioritization
Connect your systems for more efficient management.
Operators Experienced in Hospitality and Sales Focus
Experts with industry-specific expertise.
Continuous Service Protocol and Supervision
Implement tools like Whisper Coaching, Call Barging, and Listening to ensure service excellence..
Procedure Manual and Organized Information by Hotel and Destination
Optimize efficiency with structured and detailed information.
Optimize efficiency with structured and detailed information.
For Efficient Workflow
Why choose ZenLine?
Cutting-edge ACD WRTC Cloud Platform
Remote geolocated management for efficient real-time support.
Total Customization with IVR and intro Music
Present your hotel uniquely and distinctly.
Integrated Multichannel Support
Inbound, Whatsapp Business, WebChat, Messenger - We're where your customers need us.
Powerful Reporting Suite
Gain detailed performance insights for informed decision-making.
After-Hours Assistance and Quick Responses
Don't miss out on business opportunities, even during non-standard hours.
Complete Interaction Recording and Personalized Call-Backs
Provide information and reservations with a personal touch.
Call Transcription
Access valuable information in text for detailed analysis.
Secure PCI DSS-Compliant Payment Processing
Ensure security in credit card transactions..
Call Rating According to Established Parameters
Continuously evaluate and improve service quality.
CRM Integration and Call Prioritization
Connect your systems for more efficient management.
Operators Experienced in Hospitality and Sales Focus
Experts with industry-specific expertise.
Continuous Service Protocol and Supervision
Implement tools like Whisper Coaching, Call Barging, and Listening to ensure service excellence..
Procedure Manual and Organized Information by Hotel and Destination
Optimize efficiency with structured and detailed information.
Optimize efficiency with structured and detailed information.
For Efficient Workflow
We Activate:
Continuous Measurement and Optimization with Our KPIs:
We Activate:
Country-Specific Numbering
Multilanguage Support
Filters for Call Type and Specific Hotel Information
Diverse Contact Channels, including Email, Whatsapp Business, Messaging, Click 2 Call, and Chatbot.
Continuous Measurement and Optimization with Our KPIs:
Call Volume by Category, Language, and Hotel
Percentage of Calls Answered vs. Abandoned
Average Call Duration
Average Response Time
Call Conclusions for Personalized Attention
Optimal Call Reception Hours
Reservations Made by Each Agent
Customer Satisfaction Index
We guarantee the best price for reservations via Contact Center.
Elevate your guests' experience with Marketing Zentral!
We guarantee the best price for reservations via Contact Center.
Elevate your guests' experience with Marketing Zentral!
