Proper reputation management in social networks is essential to preserve and promote the image of hotels, generating a strong impact on the assessment of the service, sales and brand positioning (88% of consumers trust the comments and online reviews as well as recommendations from friends.)
We develop an active listening dynamic that centralizes communication, responds promptly and appropriately, and improves the valuation of the brand and its hotels.
Proper reputation management in social networks is essential to preserve and promote the image of hotels, generating a strong impact on the assessment of the service, sales and brand positioning (88% of consumers trust the comments and online reviews as well as recommendations from friends.)
Sharing experiences is part of human nature, and people read comments from past guests when deciding on their next hotel. Hotel managers and owners use user ratings as a performance indicator, considered the first and last point of customer interaction.
We develop an active listening dynamic that centralizes communication, responds promptly and appropriately, and improves the valuation of the brand and its hotels.
Analysis of habitual responses and their level of priority, tone of communication and language.
Monitoring of comments on portals where hotels are valued.
Comparison of positivity and competition rates
Semantic analysis
Ranking increase
Analysis of habitual responses and their level of priority, tone of communication and language.
Monitoring of comments on portals where hotels are valued.
Comparison of positivity and competition rates
Semantic analysis
Ranking increase
Our team of experts is in charge of attending to all user evaluations, integrating the following capabilities:
Writing in more than 6 languages (ES, EN, FR, PT, DE, IT)
Public relations
Customer Support
Marketing analysts
Community managers
Our use of the best management tools and technical knowledge of the operation of each opinion portal allow us to optimize the operation and monitor the activity related to the brand in real time.
